Important Information For All Customers

Important Information For All Customers

5 January 2021

As we know, the government announced last night that the country is to return to a ‘Stay at Home’ lockdown in order to slow the spread of the coronavirus and protect the NHS. This puts us in a similar position to where we were in March, however, the government have been clear this time that home moves may continue, in line with Covid safety guidance.

We want to reassure you that we’re remaining fully operational in order to support your business and our 435 team members are continuing to work either from home, or from safe office environments. We learnt a huge amount from the March 2020 lockdown and continue to operate business as usual, whilst keeping all of our team members safe and productive.

There are now vaccines available and we all hope that these will be rolled out just as soon as possible. By spring this year we’d hope that we will be returning to some sort of ‘normal’ life. For now we must all follow the guidelines; wash hands, wear masks, practice social distancing and most importantly keep ourselves, families and colleagues safe.

We’re with you every step of the way at this challenging time for your business, you’re at the heart of everything we do. Our team are here to support you for all services; referencing, rent guarantee, tenant services, deposit replacement and insurance. We’ll issue regular updates to you as the days and weeks unfold but if you have any queries or concerns please don’t hesitate to get in touch with our Account Management Team on 01522 838 535.

Contact details for all of our teams can be found here and our Connect platform is fully operational and accessible here.

Be positive, stay strong and keep healthy. What the pandemic has proven is how we as an industry can come together and continue to work and deliver for our customers.

Please look after yourselves and your families.

Andy Halstead, Group Chief Executive


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